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If you are unable to resolve the issue, then contact the VSoft team either through our forums or our support email (support@finalbuilder.com). Note that both our forums and support email receive equally high priority.
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Additional debug information may be required to resolve complex issues. Check the Debugging Debug Logging page for details on how to setup enable debugging mode.
Common Issues
The Continua Server Service is unreachable
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If the ContinuaCI service and other services are running correctly but you are still getting this error, you may need to do a few extra steps. Firstly, check the Windows log to see if there are any Continua related errors that may cause Continua to stop running correctly. Secondly, turn on debugging (As explained above) and see if you can identify the error. Following these steps, if you are still unable to run Continua, contact the VSoft team either through our forums or our support email, support@finalbuilder.com. When making a support request, please attach any logs that may help our team track down your issue.
The Continua service cannot be contacted. Checking service status...
If this page is shown then it is likely to be because the web browser cannot load the javascript files. Check that Static Content is enabled on your server. If running on IIS7 and IIS7.5 (Windows 2008 and Windows 2012), this feature is located in the Windows Features dialog under Internet Information Services → World Wide Web Services→ Common HTTP Features → Static Content. Also check that javascript is enabled in your browser.
Web page no longer loads correctly after updating Continua
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- Incoming: 9002
- Outgoing:9000
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